PRIVACY POLICY
With Kosmorebi, we wanted to create a brand that inspires trust and transparency in the cosmetics sector. This also includes our data recovery policy. We want our community to feel heard, considered, and protected, which is why we sought an alternative to Google Analytics.
Kosmorebi is committed to ensuring the highest level of protection for your personal data in compliance with the European and French regulations applicable to it concerning personal data protection.
For any information on personal data protection, you can also consult the website of the Commission Informatique et Liberté www.cnil.fr.
Host: Infomaniak
Editor: Shopify
What does this privacy policy consist of?
We are committed to protecting the privacy of our customers. This Privacy Policy aims to inform you about how we collect, use, and store data that could identify you, such as your name, email address, postal address, other contact details or online identifiers, and other information you provide to us when you use our website, as well as the Cookies we use. We invite you to read this document carefully to understand our practices regarding the processing of your personal data. This personal data protection policy applies to the website www.kosmorebi.com for the Kosmorebi brand, belonging to the company Innovescence, as well as on its social media pages and any other online initiative of the company that may collect your personal data. The data controller for your data is Innovescence: Espace Entreprise Aldatu, Rue Léon Larregain, 64240 Hasparren, France.
Who is responsible for processing my personal data?
Innovescence SA with a capital of €40,000, registered with the Bayonne Trade and Companies Register under number B 913276937, and whose registered office is located at: Espace Entreprise Aldatu, Rue Léon Larregain, 64240 Hasparren, France.
Why does kosmorebi.com collect my personal data?
kosmorebi.com uses your personal data primarily for the following purposes:
Order and customer relationship management
We need your information for the management of your orders and their follow-up (e.g., deliveries, invoices, accounting, and especially customer account management, etc.).
Payment for your orders
When you pay on kosmorebi.com, your payments are secure. kosmorebi.com does not collect your payment data. All your bank details are collected only by our payment service provider.
Personalization of our services and messages we send you
The data concerning you allows us to improve and personalize the services we offer you and the communications we send you.
For example: we can send you personalized emails or recommend products similar to those you have already purchased or viewed and that match your interests.
Security of our site
We collect certain browsing data to ensure the security of our services and to detect, prevent, or trace any malicious attempt or computer intrusion or any violation of the terms of use of our Services.
Customer knowledge and site statistics and performance
We may use data to better understand our customers or for statistical purposes to analyze our site's activity and improve the services we offer. We conduct audience measurements, for example, we measure the number of page views, the number of site visits, as well as visitor activity on the site and their return frequency.
What personal data is collected about me?
What data?
We collect and process your first name, last name, address, email address, password, phone number, connection data and browsing data, order history, preferences and interests, products viewed, delivery incidents, and complaints.
The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically as a result of your actions on the site, other information may be transmitted by partners.
When?
We collect the information you provide to us, particularly when:
you create your account on kosmorebi.com
you place an order on kosmorebi.com
you browse kosmorebi.com and view products
you contact our Customer Service
you write a product review
What communications am I likely to receive?
Service emails
Following an order, you will receive several emails to allow you to track your order or its execution (order confirmation, information on the delivery of your package, etc.). These service messages are necessary for the proper execution of the orders you have requested. The receipt of this information is not linked to the choices you have expressed for receiving newsletters and commercial offers.
Newsletters
Following the creation of your account and if you have not objected, you may receive information and offers from kosmorebi.com by electronic communication (email, SMS, etc.). These newsletters allow you to stay informed of kosmorebi.com news and the benefits you can enjoy.
Telephone contact
If you have not objected, you may be contacted by our operators as part of the follow-up of your order or an after-sales request.
On what legal basis and for what duration is my personal data processed?
Your personal data is kept for the time necessary to achieve the purpose for which it was collected. It will then be pseudonymized with restricted access for an additional period in connection with statutory limitation and retention periods for reasons strictly limited and authorized by law. It will then be deleted. (- 5 years after your last use of our platforms, if you have not closed your account; - 1 year after the closure of your account).
Do we share your personal data?
We take the security and processing methods of your personal data very seriously and will never sell your personal data under any circumstances.
What are your rights regarding your personal data?
In accordance with Law no. 78-17 of January 6, 1978, relating to data processing, files and freedoms, as amended by the GDPR, you have several rights for managing your data:
right to object to our processing of your personal data;
right to access your personal data that we process;
right to rectify them;
right to erasure;
right to data portability;
right to restrict processing;
right to define guidelines for the storage, erasure, and communication of your personal data after your death;
right to lodge a complaint with the CNIL;
How to exercise this right?
You can exercise your right at any time:
Via the contact form
By mail sent to the following address:
Innovescence
Espace Entreprise Aldatu
Rue Léon Larregain
64240 Hasparren
You must provide your first name, last name, email, and address, stating the reason for your request and/or the right you wish to exercise, and attach a valid proof of identity.
If you require clarification on the content of these rights, please contact us at the aforementioned address.
We will provide our responses to your requests as soon as possible and, in any event, within one month of receiving your requests.
However, kosmorebi.com is not responsible for the use made of your data by social networks on their own behalf.
"Plug-ins" and social modules
Our site uses "plug-ins" or social modules. These include the small "like" and "share" buttons from third-party social networks such as Facebook, Twitter, Google+, etc., which you can find on our kosmorebi.com site. They allow you to "like" and share information from our kosmorebi.com with your friends on social networks. When you visit a page on our kosmorebi.com site containing plug-ins or social modules, a connection is established with the social network servers (Facebook, Twitter, etc.), which are then informed that you have accessed the corresponding page of the kosmorebi.com site visited, even if you do not have a Facebook or Twitter user account, and even if you are not logged into your Facebook or Twitter account. If you use the plug-ins (e.g., like), your actions may be recorded and published on your social network accounts depending on your social network account settings. If you do not want social networks to publish your actions from the plug-ins on your social network accounts, you must log out of your social networks before visiting our site.
Facebook Connect
The Social Connect feature allows you to open an account and log in to our kosmorebi.com site with your Facebook account to facilitate your purchases and access to our services. When you log in to our site with this third-party account, kosmorebi.com may access certain information to offer you a personalized and social experience.
It is your responsibility to manage your privacy settings on social networks when you want to connect to kosmorebi.com services with your social network credentials.
What Cookies do we use?
We use tracking technologies, including cookies, to tailor advertising to your needs and interests on our sites or those of partners. We invite you to consult the Cookies section for detailed information on the use of cookies and other comparable technologies and to see the choices available to you.
If you wish to refuse them, you have several options defined below.
When you arrive on the site, you can refuse the deposit of cookies or select the categories of cookies to which you consent. You always have the option to change your choice and withdraw your consent to cookies.
You also have the option to configure your browser to accept or refuse cookies, on a case-by-case basis, before they are installed. In addition, the user can also regularly delete cookies from their terminal via their browser.
For cookie management and user choices, the configuration of each browser is different. It is described in the help menu of the browser used, it allows you to know how to modify your wishes regarding cookies.
In any event, the user can go to the help section of their browser to find out how their browser allows them to choose which cookies are accepted or refused.
It follows from the foregoing that the registration of a cookie on your terminal is essentially subject to your will, which you can express and modify at any time and free of charge through the choices offered by your browsing software.
Conversely, you can configure your browser to refuse cookies. In this regard, your attention is drawn to the fact that by configuring your browser to refuse cookies, certain functionalities, pages, or areas of the sites may not be accessible, for which the publisher cannot be held responsible.
We use tracking technologies, including cookies, to tailor advertising to your needs and interests on our sites or those of partners. We invite you to consult the Cookies section for detailed information on the use of cookies and other comparable technologies and to see the choices available to you.
If you wish to refuse them, you have several options defined below.
When you arrive on the site, you can refuse the deposit of cookies or select the categories of cookies to which you consent. You always have the option to change your choice and withdraw your consent to cookies.
You also have the option to configure your browser to accept or refuse cookies, on a case-by-case basis, before they are installed. In addition, the user can also regularly delete cookies from their terminal via their browser.
For cookie management and user choices, the configuration of each browser is different. It is described in the help menu of the browser used, it allows you to know how to modify your wishes regarding cookies. For example:
for Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
for Safari™: http://www.apple.com/legal/privacy/fr-ww/cookies/
for Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
for Firefox™ http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
for Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
In any event, the user can go to the help section of their browser to find out how their browser allows them to choose which cookies are accepted or refused.
It follows from the foregoing that the registration of a cookie on your terminal is essentially subject to your will, which you can express and modify at any time and free of charge through the choices offered by your browsing software.
Conversely, you can configure your browser to refuse cookies. In this regard, your attention is drawn to the fact that by configuring your browser to refuse cookies, certain functionalities, pages, or areas of the sites may not be accessible, for which the publisher cannot be held responsible.
Confidentiality of your Password
You are responsible for the confidentiality of the password you have chosen to access your online account. You therefore undertake to keep this password secret and not to communicate it to anyone.
PayPal Transaction
We draw your attention to the fact that all PayPal transactions are subject to PayPal's privacy policy, which can be viewed at www.paypal.com/fr/webapps/mpp/ua/privacy-full. Please ensure that you agree with the terms of PayPal's privacy policy if you wish to use PayPal to complete a transaction on the Platform.
Update of our Personal Data Charter
This charter may be updated periodically without prior notice. Any changes take effect immediately upon publication of the new charter on the kosmorebi.com Site. We use your personal data in accordance with the Policy in force at the time you submit said data to us. We will notify you of any significant changes to our Policy and will seek your consent if necessary and if it impacts the purpose of collecting your personal data. In order to always comply with current regulations concerning personal data protection, this Policy is reviewed annually by our services.
